Cole Haan
Ask for their best thinking and then really listen.
“My most powerful leadership technique is to ask our people for their best thinking and then really listen,” says Matt Rubel, CEO of high fashion shoemaker Cole Haan. “It shows you respect and empower those who work for you. You will come up with better answers. And those who work with you will take more pride in their own thinking and work.”
Pride in work is especially important at Cole Haan, because each pair of shoes is made by a single craftsman. “He sees them all the way through the process, from beginning to end,” says Matt. “And when he is satisfied that the product has been superbly executed, he puts them in the box himself—like a gift to the customer who will ultimately enjoy them.
“The best way to be a great leader is to prepare prior to meetings and interactions. Clearly articulate expectations and provide feedback mechanisms that are real and timely.”