There is a cycle of human interaction that leads to trust and to strong resilient relationships. It’s a natural progression that happens whether we consciously attend to it or not, and it is constantly working for us or against us. It applies to every relationship in our lives and it illustrates how relationships evolve as [...]
Tag Archive 'The Value of Customer Relationships'
Psychologists say that 93 percent of what we communicate to other people is nonverbal. So, start your meeting off by telling your customer a few things without uttering a word. First, leave your laptop in your car. In fact, the less you bring in the better. If you’ve got a big shoulder bag, your customer [...]
Communication is where all trust and relationships begin. Without it, literally nothing is possible. But with it, anything is possible. Skills such as effective letter writing, public speaking, and presentation skills are very important for all sales professionals, but I believe that . . . Communicating with your customer should be 80 percent listening and [...]
Whenever we meet somebody new, we instantly begin comparing all of the attributes and characteristics of that person with the things we already know and believe about people. It’s not a conscious cognitive process. We don’t have to remember to do it. It happens automatically whether we realize it or not. Our mind likes to [...]
Trust is a belief that one person has about another person, or about an organization. It is a perception. It’s a positive expectation that this other person or company can be relied upon, they will honor their commitments, they will treat us fairly, and ‘they care.’ We can have this belief about someone whether it [...]